Frequently Asked Questions
Q: What emails can I not send with Dynosend?
A: Please read our Acceptable Use Policy for more information.
Q: Do you offer SMTP services?
A: No. We do not offer SMTP services, and we do not allow customers to use their own SMTP servers at the moment.
Q: Do you offer double opt-in?
A: Yes. Double opt-in can be activated for every audience within its settings.
Q: Do you include your branding?
A: No. We never include our branding anywhere.
Q: What is an audience?
A: An audience holds your contacts, segments, custom fields and can be associated with specific campaigns, automations and transactional emails. Each audience is unique, it's a way to separate your marketing efforts and data if you have multiple businesses.
Q: How do you handle duplicate contacts?
A: Every contact is unique, it will not be possible to add two contacts with the same email in the same audience. If you need to have duplicates, you may create them in separate audiences and will be billed as two (2) contacts.
Q: What happens if I reach my quota limit?
A: If you reach your email or contact limit for your current billing cycle, you can either adjust your plan to a higher quota or wait for your next billing cycle, in the meantime, all activities related to that limit will be paused (e.g. no email will be sent and no contact will be added). We do not have overages.
Q: How can I send transactional emails?
A: You can configure the transactional message's basic settings within your Dynosend account, and then follow this API documentation to send an API call that will trigger your message.
Q: How many API calls can I send per month?
A: We limit API calls to 10 calls per user per second, there is no other limit.
Q: How many campaigns can I send at once?
A: You can send as many campaigns as you need at once.
Q: How many automations can I run at once?
A: You can have as many active automations as you need.
Q: Can I send from any email address?
A: We only accept custom domains (e.g. @gmail.com is not allowed). Instead, you can send from any *@yourdomain.com address for any campaign or email.
Q: Is there a limit for email assets or templates?
A: No. Store as many templates or images as you need, no limits for size or bandwidth.
Q: Do I lose some metrics or logs if I delete contacts?
A: No. We only remove the contact data (e.g. email, IP address …etc), you will not see the contacts data in your campaign logs for privacy purposes, but metrics such as open logs and click logs will not be affected.
Q: Do you handle email deliverability?
A: Yes. We handle everything from capturing bounces, spam reports to monitoring our sending IPs' health and improving deliverability rates.
Q: How do you handle unsubscribes?
A: There are multiple manual ways to unsubscribe a contact, you can also include an unsubscribe URL with your emails to automatically unsubscribe contracts and they will no longer receive emails from you. They can still receive important emails if you choose so, and they can be subscribed again at anytime.
Q: Can I track unlimited events?
A: Yes, there is no limit.
Q: What's your data retention policy?
A: We retain all data indefinitely until deleted by the customer or if the customer's account is deleted for any reason. For more information, visit our Privacy Policy
Q: How many actions can one automation have?
A: As many as you need.
Q: Do you have 2FA?
A: Yes. You can activate 2FA (Two-Factor authentication) within your account settings.
Q: Can I revoke my team members access?
A: Yes. You can either remove your team members or disable their access to your account.
Q: Is there a limit on web form submissions or views?
A: No.
Q: Can I customize the user preferences page?
A: No. Currently it is not possible to edit the user preferences page, but you will be notified as soon as it is available.
Q: Are all my custom fields visible in web forms?
A: No. You can control the visibility of every custom field using the switch button within your audience custom fields page. (the Visible button).
Q: What happens if I delete a custom field?
A: All data that is stored in that field will be erased, segments using that field as a setting will no longer evaluate it and automations containing the field as a condition will ignore it and return a "false" to the condition.
Q: Can I cancel or pause a campaign/automation?
A: Yes, you can cancel or pause a campaign, and automations can only be paused since they are running in real time indefinitely.
Q: Can I send an email to one single contact?
A: Yes, you can head to the contact's 360° view page and click on "Send an email" button.